Yes there is a guy called Sam...at Sams Auto Electrics at Five Dock who had a totally immaculate workshop and the quality of work was also as equal. I would definately take my car there if I was local and wouldnt mind paying a little extra for it.
By the way he was probably a millionaire a few times over but still drove his 1200 ute which he had from new every day to work. he also owns the building Croydon Autosprts occupy and half the strip up Parra Road ...he was a good guy.

dont try to justify ripping off customers, just so you can sleep easier at night phunk. if it aint broke dont fix it

Look Steve, nobody here is doubting the "quality" of the work performed & to harp on that is just a red herring designed to shift focus away from the real issue.
Set out below are some of the things that I thought to be worrisome. Please feel free to clarify them all without your usual sarcastic flair, if you can manage it, & we will all take you much more seriously.
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Not everyone agrees, but you are certainly entitled to your opinion. There are those, & I am one, who will instantly be very wary of anyone who utters these words.

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I would be interested in your definition of 'consult' Does this consultation include an honest appraisal of the altenators actual mechanical condition. The fact that you are so vague about this gives rise to visions of a dodgey situation. My comments here are directly affected by first quote above.
Telling the customer that the fan belt is free, & actually providing it for free can be two totally separate things. You wrote that you would "tell" the customer it was free. Again, this choice of words is the trademark of a con-man, so perhaps it was just a bad choice of wording? Edit, these words could mean that the labour component was free.


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That statement is of concern because it seems to reflects an attitude. To me, it says 'here comes another sucker" The quality level of the job is of no import, it's the fact that the job was done at all when it was 'unrequired' that is the problem for many people.
Quote: This sentence seems to be an acceptance by you that this practice is more than just a little bit dodgey, yet you go on to defend it.
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And here is the reason for the defense, "We all gotta make money" while this is true, it is preferable to make it honestly, & to some people, performing unrequired work is not an honest way to do it. [in the manner that it has been described by you.] The feeling i get from thgis is that, yes, the customer "feels" happy, but would he still feel happy if he knew that the job was created from nothing, that it was 'unrequired' work.
Quote: I don't even want to go there, as that's the sort of thing I expect to hear from Mafia bosses & standover men. I don't think that you are either of these, but these words make you sound like one.

While I have no expectation that you will actually believe this, but the above is offered up as an attempt at a constructive criricism, which is why I have listed my reasons for the way I feel about what you have writen.

We have had enough fun for one night, so have your last word & let it end there.

I can't believe anyone would openly admit to this sort of deceptive, over-servicing behaviour! This is a perfect example of all that is wrong and dishonourable in too many tradesmen these days.

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Hahaaa But I have to. Valium is getting to costly to contunually purchase.
I think I will be having words to your boss Chris Sloberdownmydick in the morning

I will make sure to tell him what a top bloke you are

Proclaimed silent E, customer service is just that. Provide a service to the customer with the goal of customer satisfaction. If customer walks away happy. Job well done. They will hopefully return in the future. But one things for sure, they wont be returning because of shody workmanship.
You buy a new car, the dealer throws in car mats for free but you have still payed for it.
You buy a bed, the seller throws in linen for free but you have still payed for it.
Those of us that legally work, pay taxes. The tax department doesnt tell us what we are entitled to claim back. Its our job to ask questions. If you choose to be stupid and remain blind - who is at fault?
Your jabbering about mafia is stupid. Tradesman train to become a tradesman. Customers come to us because they need our services. They need us, they have no right to be rude and treat us as dumb blue collar workers. If more customers work respectful - more tradesman would be respectful. I dont know how you get mafia?

As you know, cock smokers will continue to be cock smokers and befriend people for personal gain. Thats a Conman.

May I rot in hell for being truthful But one thing I am not is a liar. Ask questions you get straight answers. Dont ask, is it my job to be your life coach also?

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I am glad to see that so many people as sweet and inocent. Who is being truthful?
#### nowdays even brides get married in white. Heaven must be crowded

My old school teachers said. There is work out there if you look for it.
Nothing dishonourable and nothing deceptive is done on my behalf. You ask you get told. Plain and simple.
I am sure many of you bullshit more in one month than I have done in my life.

Looks like we all know where you're coming from. Make sure that your name is on your sign when you set up business so that we know where to stay away from.
Thats gotta be the worst attitude I have seen so far. I am a consumer, or customer, and if i'm not a bush lawer and I don't ask the right questions, then i'm an idiot. I feel better for knowing what you think of us and i'm glad that you have shown us your true colours.
You make some good points Dodgeman.

If it ain't broke, don't fix it. Maybee it should be a law.

Unfortnately this does happen in the industry, you just gotta be a smart customer and makes sure its clear what you want done and that you must be informed about anything extra that may have to be done so you can approve it. Problem is majority of people have no idea about cars and usually have no argument or anything to say to extra or unnessercery things performed on thier cars.

This kind of unethical behaviour is not just in the automotive industry, business today is rort with unethical behaviour from all area's espeacially from a economic and enviromental aspect. There is a 3 level measure for corparate ethics undertaken a few years ago and 90% of them measured at a level three which was the worst.

Its just unfortante that the Automative industry gets a rough rub because of alot of pre-mature presumptions from alot of bad word to mouth incidents mostly about mechanics.

I cant say i havent had bad experinces, but majority of the time I have got good service and helpful advice. Tommy you just have to be extra vigilent in the furture from your bad experiences. Make sure you ask around find who has the best word of mouth, look round for best prices, makes sure you ask questions and make it clear what you want done and most of all if you are not satisfied "Complain" (in a nice manner of course) let them know your problem and how it is going to be resolved. To many people cop it on the chin when they shouldnt have to. Last resort if everything fails complain to the Fair Pracitces Commission.

I dont condone the Un-ethical behaviour just take precautions. I have met many great mates through the industry, alot of them were Datsun related people in the industry because it makes it eaiser if there intrested in your car and have the same intrests as you do towards for make of car

Is it wrong of me to tell this.
Hopefully many will learn from what I am saying and use it and actually ask questions of the services you are wanting.
I dont care if any of you came to me for work. But alteast you would know what you will get if you ask. I have made and lost my money in the Auto trade and I know its not an industry to become rich in unless you are a shonk. And for that reason I am no longer in it. I would rather earn real money elsewhere. Have you ever see me advertise for work?
If you are stupid enough to not see the real issue in what I have said, Then you are studid enough to continue or maybe be ripped off in the future.

Welcome to the real world kids.
I have only ever talked of myself,
If you however think its only me, then you truly are stupid.
I have the decency to actually tell you, maybe look at the way your bosses conduct work and you will be suprised.

I use to get ripped when i was younger but now i drink beer .