These problems aren't new. About 20 years ago I was driving my car to work (HK Holden) & the brakes suddenly failed completely. I would normally fix it myself as a quick check showed it was a failed master cylinder. As I had to go to work I dropped it at the nearest mechanics & asked him to find out what the problem was & fix it. When I went to pick it up, he said it was the master cylinder & he had replaced it with a new one. Great, I thought. Until I drove it. I had to pump the pedal up to get any brakes & even then they would lock up. I managed to get it home & tried to bleed the brakes myself. After no success, I pulled the cylinder off & took it down to the local parts dealer. He checked the serial numbers & I found out the mechanic had fitted a master cylinder for a drum brake front. Of course, mine had discs. What annoyed me wasn't that he made an honest mistake. It was that he must have known how dangerous the car was when he gave it back & he charged me for his stuff up.

i respect a lot of your opinions phunk but on this occasion i think that yes i will have to disagree

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It's called "Quality Service" Just remember that. The more stupid the customer, the better quality of service they receive at certain workshops it would seem.

Feel free to disagree with me.
This is posted on a public forum and it is your right.
Its your car, you are the customer,
I ask questions, I am sure you would too.
Its our right.
Notice I never said this is the industry norm as it has been made to appear that I have said. I quite evidently said "I" - "me" - " myself"
Its a cruel world. but evidently our creator gave us all individual brains.

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so if a customer who has this loose fan belt.. is quoted for an alternator rebuild and agrees... they are considered stupid even though they dont know what a fan belt is?? and its perfectly fine to do a job thats worth 100's more than what was needed to fix the problem?? becuase they didnt ask a question about something they know nothing about?

im glad i work on my car myself

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Goes to show how blind you are.
A customer is always right and has the Right to agree to the work being provided.
If the mechanic told you that the exchange head was the fix for the current problem - then yes that is shonky.
You as a customer always have the right to ask questions about the services you are enquiring about, you also have the right to ask question about the services you are to be provided with. You also have the right to ask questions about the quality of the work you are being provided with, especially when you have already agreed to a specific job to be performed.
If you choose not to do so - should the workshop be held liable for your stupidity?
I am sure if you read all the previous posts in this thread, it is agreed as a whole that as a customer you are entitled to the quality of service to which you agree to receive.
If your mechanic tells you it will cost XXX amount for a new engine and you agree to the work to be carried out. Reguardless if you just went in there for a blown tail light. It your Right to ask whether the new engine is reuired. If you dont - should the mechanic be held liable for your stupidity.

You look at a house in interest of purchasing it. The agent might point out - large block with water front views. Built in robes, 6 foot ceilings. Its your right to ask if the mouldy walls are caused by rising damp or the crumbling walls are related to termites, or if the previous tenant who was in the paper dead from cancer, is a result of aspestous in the fibro walls.
Its illegal to bullshit.
Plain and simple, But yes I would agree - many people are dodgy and often bullshit for personal gain. That is not quality.

Any concerns and you should consult the Dept of Fair Trading. Its your right.
Dont be suprised if they refuse to have anything to do with your stupidity.

Quality service is about just that. - Providing quality work, quality service.

I would have to also disagree, I am a mechanic and would only ever do the required work, I would ask the client if they would like to have their alternator rebuilt to prevent futrure breakdowns, but I would tell them that it isn't faulty at present.
I work to a high standard, when I do something I would do it to the best of my ability, that includes best value for money. That's what quality service means.

Oh, so 'screwing the customer for unrequired work" has a new name now. It's called "Quality Service, not Dodgey service"
I'll make sure that I keep that in mind & thank you so much for clarifying the status of quality tradesmen. I know that they will all want to thank you for that. I'm sure that Dodgey tradesmen all over are rejoicing now.

I'm sure that all reputable repairers will be glad that the rest of us are now 'in the loop' whenever they offer us "Quality service, not Dodgey Service."

Of course the key word here is "unrequired" meaning, not needed, not warranted, not required.

Next time I have a missfire from a dud plug & the mechanic says that an exchange cylinder head is only xxx dollars, i'l be sure to ask him if he is providing me with 'quality service'

The next time that we have some electrical work that DOES NOT need doing, we now know who to call.

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From my Websters dictionary.
Service = The copulation of a female animal with a male. "The bull is going to 'service' the cow"
So in simple terms, what will the bull do to the cow?
If it's a stud bull, it will provide "Quality Service"[not Dodgey Service]

You will find most people are happy to pay for quality work. You run a quality workshop, you provide quality work, 5 out of 10 customers will still get their alternator overhauled and fit a new battery even if its just a belt problem. 5 out of 10 people are more than happy to know, everything is good as new now and this will have reduced there down time from work due to future problems being just that - something not to worry about for the distant future.
Its called Quality service, Not Dodgy service.

Service - To maintain

Well. i'm so glad that you cleared that up & I appologise for the gross error that I made & the unwarranted slurr on your character. I am so truly sorry.

We all need more honest tradesmen who quote for unrequired work, without actually telling the customer that it is urnequired, & get the customers approval beforehand. As long as the customer has a warm & fuzzy feeling that they are not being shafted for unrequired work.

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