Quote:
phunkdoktaspok wrote:
I believe its ok for a mechanic to perform unrequired work
Just to clarify the point so that no-one gets it wrong.
Is this work that the customer has not yet been talked into, after all, it's unrequired?
Is the customer charged for this unrequired work, if they say that they didn't want it done? After all, it's unrequired.
Back when I was in the fleet job, there was a repairer [car dealership] that started adding an oil additive at service time to our fleet of vehicles & charging for it. This additive was not listed in the manufacturers service schedule, &, as the person responsible for the fleet, I was not consulted beforehand.
I declined to pay for it & I advise him, diplomaticly, that there were plenty of repairers in town that were clamouring for fleet work.
This was an example of 'unrequired' work, or in this case, unrequired material. The account was quickly adjusted & he continued to do business with us. After all, the additive was unrequired, but I still wonder how many customers were screwed over.
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