Quote:
Goes to show how blind you are.
A customer is always right and has the Right to agree to the work being provided.
If the mechanic told you that the exchange head was the fix for the current problem - then yes that is shonky.
You as a customer always have the right to ask questions about the services you are enquiring about, you also have the right to ask question about the services you are to be provided with. You also have the right to ask questions about the quality of the work you are being provided with, especially when you have already agreed to a specific job to be performed.
If you choose not to do so - should the workshop be held liable for your stupidity?
I am sure if you read all the previous posts in this thread, it is agreed as a whole that as a customer you are entitled to the quality of service to which you agree to receive.
If your mechanic tells you it will cost XXX amount for a new engine and you agree to the work to be carried out. Reguardless if you just went in there for a blown tail light. It your Right to ask whether the new engine is reuired. If you dont - should the mechanic be held liable for your stupidity.

You look at a house in interest of purchasing it. The agent might point out - large block with water front views. Built in robes, 6 foot ceilings. Its your right to ask if the mouldy walls are caused by rising damp or the crumbling walls are related to termites, or if the previous tenant who was in the paper dead from cancer, is a result of aspestous in the fibro walls.
Its illegal to bullshit.
Plain and simple, But yes I would agree - many people are dodgy and often bullshit for personal gain. That is not quality.

Any concerns and you should consult the Dept of Fair Trading. Its your right.
Dont be suprised if they refuse to have anything to do with your stupidity.

Quality service is about just that. - Providing quality work, quality service.