Look Steve, nobody here is doubting the "quality" of the work performed & to harp on that is just a red herring designed to shift focus away from the real issue.
Set out below are some of the things that I thought to be worrisome. Please feel free to clarify them all without your usual sarcastic flair, if you can manage it, & we will all take you much more seriously.
Quote:
phunkdoktaspok wrote:
I believe its ok for a mechanic to perform unrequired work.
Not everyone agrees, but you are certainly entitled to your opinion. There are those, & I am one, who will instantly be very wary of anyone who utters these words.
Quote:
If your car doesnt charge the battery and its just a loose fan belt. I would consult you and quote you for an alternator overhaul. If you agree I would overhaul it like new and fit a new fan belt. I would even tell you your belt was on its way out and I replaced it for free.
I would be interested in your definition of 'consult' Does this consultation include an honest appraisal of the altenators actual mechanical condition. The fact that you are so vague about this gives rise to visions of a dodgey situation. My comments here are directly affected by first quote above.
Telling the customer that the fan belt is free, & actually providing it for free can be two totally separate things. You wrote that you would "tell" the customer it was free. Again, this choice of words is the trademark of a con-man, so perhaps it was just a bad choice of wording? Edit, these words could mean that the labour component was free.
Quote:
I made a job out of NOTHING and still did the quality work I charged you for.
That statement is of concern because it seems to reflects an attitude. To me, it says 'here comes another sucker" The quality level of the job is of no import, it's the fact that the job was done at all when it was 'unrequired' that is the problem for many people.
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It might be wrong to overhaul an alternator when its not required.
This sentence seems to be an acceptance by you that this practice is more than just a little bit dodgey, yet you go on to defend it.
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But as long as the customer is happy - whats the problem. We all gotta make money.
And here is the reason for the defense, "We all gotta make money" while this is true, it is preferable to make it honestly, & to some people, performing unrequired work is not an honest way to do it. [in the manner that it has been described by you.] The feeling i get from thgis is that, yes, the customer "feels" happy, but would he still feel happy if he knew that the job was created from nothing, that it was 'unrequired' work.
Quote:
Customers need to learn respect
I don't even want to go there, as that's the sort of thing I expect to hear from Mafia bosses & standover men. I don't think that you are either of these, but these words make you sound like one.
While I have no expectation that you will actually believe this, but the above is offered up as an attempt at a constructive criricism, which is why I have listed my reasons for the way I feel about what you have writen.
We have had enough fun for one night, so have your last word & let it end there.
Transfer
