Ive recently opened a fibreglass buisness my self and found customer relations a funny affair .Some people have come in and asked how to make a mould ,Hmm ok do i stop what im doing and give him all the info he needs >No,I asked him to stand behind the barrier as he is not in prtective clothing and give him abuisness card and kindly ask him to come back later and we can talk about what he wants to do ......
Customer two comes in .Lets say foul mouth larry bring you in a mould saying its Nackered but i need ten parts buy the end of the week ,you can fix it and i will give you the job ,So foul mouth larry asks for a quote ,So quoted him to repair the mould and make the parts + 70 % up front .So he has a winge but still comes up with the cash on the day .....My 1200.com customers >Whom have delt with me have recieved there part with a reciet and have paid all the time none of my interstate customers have to pay before they get them ....Why cause i believe every one hear have been quit helpful to me so i give it right back the best i can ...........
This is not directed at anyone .Its just some of the things ive had to deal with so far in buisness..........