Man I am loving this. I am proud to know Datsun1200.com has so many Angels.
Make note I will happily reply to every post.
Pepper You have me confuzed.
Your first 2 quotes I 100% stand by.
The Third one I also 100% stand by.
Both are completely different.
Lieing, decieving is wrong.
In the third quote I have done nothing wrong by the law or by the Dept of Fair Trading. I think most of you feel I am saying to the customer, this work is required to fix the problem. No I am not. If you have a charging problem and I say that I charge XXX for a rebuilt alternator. I havent ever said this is the fix for your problem. Its your stupidity if you dont ask whats the best way to fix the problem. Ask and I will tell you. Most customers come into the workshop and say "My car isnt starting, can you check it out and tell me the cheapest quickest way to fix it". Some customers dont do this. Is that my problem?
If you agree to have me fit a reco alternator and I also put a new belt and tell you I put it for free. I am not bullshitting. I supplied and fitted a reco alternator of which you agreed. I also supplied and fitted a new belt for free. I never charged you for a belt or its fitment. I charged you for a reco alternator, once again to which you agreed.
Take me to court if you are my customer, I have not broken the law, I have done nothing wrong. Tell the judge all you like, but remember you agreed to the work that was carried out.
I have never ripped anyone off. I performed all the work with quality, for which I have quoted. Reguardless of whether your car need this work is N/A, as you agreed to the work before I performed it. I never once told you that you require it.

I think everyones biggest problem is they feel its my resposability to stand at the door and say Oi you in the red car- you need a new fan belt or Oi you in the blue car - you need new leads.
Its your car. Its your responsability.
Ask me what I recommend and I will tell you.
Say to fit a new starter even when I havent said its the problem, still not my problem.
Customers used to come in and I would say " I charge xxx for air- con regas" do you think that means why your battery is flat?
I go to the servo and at the counter paying for petrol, the attendant says " we are charging xxx for blah blah drinks" I dont sit and think" hmm servo my tank is empty, OK give me 2" Thats stupidity.

MLS how does a tradesman like me give the industry a bad name. None of my customers are complaining they have been coned or ripped off. They are all happy with my work performed.
Maybe with these post I am admitting to this work practice and its might make the industry look bad. OH well.
I am also posting this to help others to realise and think in the future. My Bad. I still sleep.
I have never said "Treat others like you wish to be treated" I did however say " speak to others how you would like to be spoken to" thats a big difference.
Like I said you can be a dumbshit. You dont need to know nothing about cars. You just need to ask questions.

Anyone else? I will happily reply

Like I have said in the past. Make a statement. Make sure you are happy to have questions asked of it. I know I am.