i've had 2 claims, both for 400+ dollars and seller never responded and i got my money refunded. one was just this january actually bought a door for my sil, old bud was good to begin with but never sent the door tried emailing him 2 or 3 times with no response, went to paypal site and opened a case still never heard from him then after 3 weeks escalated it to a claim had to wait another 2 or 3 weeks still didn't hear from him then got my money back