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Main »» Login and Registration Issues

Table of Contents

Why does it say I'm deactivated?
If you get this message:

The selected user has been deactivated or has not been activated yet.
Please contact the administrator for details.

... then please send email to the web site Administrator (click for email address).
Why Can't I Login?
Do you have an account? If not, create one here: Register Now!.

Test your account from a different computer or phone. If you can login on one machine, but not another, the problem is with that machine.

If you used to be able to login, but now you cannot, here is a list of "known problems":
  • The Date, Time or Time Zone on your PC is incorrect. So check that first! Certain programs check validity of settings against time (e.g. the password is only good for one year, login good for one hour, etc)
  • Symantec Internet Security. I couldn't login for the past week.
  • Norton program. See The great lockout
  • Zone Alarm
  • Black Ice Defender
  • Other similar programs (Security/Firewall/Privacy/Anti-virus)
Disable the program to see if you can login. If you can...well talk to the manufacturer about how to configure it appropriately, or just leave it disabled.

Also, since is based on XOOPS, see this XOOPS FAQ page: Why am I having problems logging in and posting when my firewall is on?. Scroll down a bit to see what people are suggesting about how to 'disable' these programs.

NOTE: The Windows XP built-in firewall is not known to cause problems. I use it myself and it's never locked me out of However if someone changes the settings of the firewall, it is possible to lock out the site.

Why doesn't Login remember my user name?
There are two causes for this problem:

1. It's not supposed to remember. If you want your web browser to send the remembering cookie to, you can enable this option:

Store my user name in a cookie for 1 year

This option is found in Edit Profile. After signing in, click Edit Account on the left side of this page. This option is near the bottom of the Edit Profile page.

2. The top Login box doesn't remember! So you use the Login box on the right side of every page.
I got a *new* password, but still can't Login!!!
The site would not allow me to log in even when I applied for a new password and used it to log in!!!!!!!
Here is the solution that helped many people: Set your PC/device time zone. See Check the Time and Date of your PC.

Note that there are probably other causes, so don't get discouraged if that's not it. Send email to me with details and I'll give some advice, hopefully we can solve the problem.
Check the Time and Date of your device
If the Date, Time or Time Zone on your PC or device is incorrect, this can cause:
* Failure to login
* Login works for a few minutes, or one or two hours, then logs you out
* Login says it is "successful", then immediate logs you out

So check this first! Certain programs check validity of settings against time (e.g. the password is only good for one year, login good for one hour, etc).

Confirm and if needed correct:
* Time
* Date
* Time Zone (including DST)

The DST setting is one of the causes for a one-hour problem.
I tried that but still can't login
Unless you are getting the message about being banned or something like that, the problem is not with, it is with your PC or device. If you see other current posts on the site, you can tell that others are able to log in so it is not a general site problem.

If you have different Web browsers such as Chrome and Internet Explore, try using the other one. It may be a configuration problem with only one browser.

Resetting your web browser back to the 'factory' setting has resolved the problem for several people

Set your Internet Settings to the default (for IE 9):
1. Open Control Panel
2. Open Internet Options
3. On the Advanced tab, click Reset button

It resets *everything* about your web browser including home page and obscure settings that may be misconfigured.

Finally, disabled scripting means you'll be able to log in, but will be logged out immediately. Turn on scripting. Same thing goes for script blocker apps. Configure it to allow as much scripting as needed to log on.

If none of these suggestions solve the problem, send email to me with details (especially the exact messages you see) and I'll give some advice, hopefully we can solve the problem.

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