ah, so we need these reforms to cure Australia's lazy workforce who have obviously had it too easy for too long and have simply become complacent slackers!

What we need is a good dose of third world hunger for a job! What's missing is the "I need my $2 per day salary just to survive, and send most of my money back to support my starving family...". Yep, nothing quite like it to motivate the work ethic. We need those values instilled in us! Then we can all be thankful for working long hours for less money with less conditions, so we can be competitive in the emerging global job-market!

And dont those Indian call centres and support lines do such a good job!